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   Note: This Human Resources site is intended for current and former U.S. Bank employees. For information about U.S. Bank, visit usbank.com.
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Ask Human Resources

We offer phone and online resources to help you get the answers you need about any Human Resources-related topic. We take steps to protect your privacy while giving you accurate, convenient service that’s easy to access.

Primary Contact Information

U.S. Bank Employee Service Center: 800-806-7009
HR’s Intranet home: HRConnection tab of USBnet
HR’s Internet site: usbankhr.com (limited access to HR content and resources outside our firewall)

HR Websites and Resources

Each of the following sites is used for specific and unique HR tasks. They all are accessible via HRConnection and usbankhr.com 24 hours a day, seven days a week.

What You Want To Do Site You Should Visit

Update payroll and personal information.

- Change your direct deposit
- View your paycheck
- Change tax withholdings
- Set up or change voluntary deductions
- Change your contact information

People who manage employees will see additional information to manage their teams.

HR Self Service 

View personalized benefits and compensation information and link to Your Benefits Resources to manage benefits.

- See your total compensation statement
- Enroll in benefits
- Change dependents or beneficiaries
- Adjust 401(k) contributions
- Order transit/parking products

Your Total Rewards 

Get personalized support for questions about Human Resources.

- Get help with your paycheck
- Ask about time off policies
- Address other HR process and policy issues

HRConnection 
See your equity information and manage your accounts. Morgan Stanley Benefit Access 

Manage your Health Care Flexible Spending Account or Health Savings Account.

- View your FSA or HSA balances
- Submit FSA or HSA claims

Healthcare Payment Solutions 


U.S. Bank Employee Service Center (Phone Line)

The U.S. Bank Employee Service Center (800-806-7009) gives you access to information and connects you to the right resources. The automated interactive voice response system is available 24 hours a day, seven days a week, and service representatives are available to assist with more complex questions or issues on weekdays (hours vary based on the type of call; see below). See the right-hand side of this page for some universal voice commands to help you navigate the phone system.

When you call, you’ll hear this message: “Hi there, and welcome to the U.S. Bank Employee Service Center.”

You’ll be asked to enter the first six letters of your last name, your date of birth and – if you’re a first-time caller, your zip code. Then, you’ll be directed to the main menu.

If you use a Blackberry or other phone with a QWERTY keyboard, the numbers associated with letters on the keyboard do not match like regular telephone buttons. Therefore, if your password is alphabetical, it will not match what the voice system expected.

  • When calling in, use the Alt-key to enter alphabetic characters.
  • Example: To enter "JIM," you have to use the Alt-key to get JIM and then hit the Send key. This way it gets translated into 546—the phone keypad equivalent to gain access to the system. If you don't use the Alt-key, it translates to 639, which is incorrect.

Note: certain Aon Hewitt services will require you to enter a password. This password is the same as when you log into Your Total Rewards from a non-work computer. If you have forgotten this password, say "I don't know it" when prompted.

Why You're Calling What You Should Say Where Your Call Goes

Benefits eligibility and enrollment, change your Health Savings Account (HSA) contributions, dependent care flexible spending account, transit, parking, dependent verification, other benefits issues

“Benefit Services”

Aon Hewitt
Service representatives available: Monday-Friday (excluding holidays)
8 a.m. to 8 p.m. CT

Health savings and health care flexible spending accounts (except changing your HSA contributions - see above) “HSA and Health Care FSA” and then “Claims and Account Information”

U.S Bank Consumer Services Service representatives available: Monday-Friday(excluding holidays)
7 a.m. to 7 p.m. CT

Pension, 401(k) questions, investment advice, retiree health care and deferred compensation “Retirement Benefits, 401(k) and Deferred Compensation” Aon Hewitt
Service representatives available: Monday-Friday (excluding holidays)
8 a.m. to 8 p.m. CT
Payroll and time off questions, W-2 questions “Payroll and HR Services” HRConnection
Service representatives available: Monday-Friday (excluding holidays)
7 a.m. to 7 p.m. CT
Leaves of absence and disability initiation or issues “Leave of Absence and Disability” The Hartford
Service representatives on call:
Monday-Friday (excluding holidays)
8 a.m. to 8 p.m. CT
Garnishments or child support orders “Garnishments and Child Support” ADP Garnishment Services
Service representatives available: Monday-Friday (excluding holidays)
7 a.m. to 7 p.m. CT
Employment verification “Employment Verification" The Work Number
Service representatives available: Monday-Friday (excluding holidays)
7 a.m. to 8 p.m. CT
Workers compensation claim initiation or questions “Workers Compensation” CCMSI
Service representatives available: Monday-Friday (excluding holidays)
7 a.m. to 8 p.m. CT
W-2 reprints "W-2s" and then “Reprints” ADP W-2 Reissue Line
Service representatives available: Monday-Friday (excluding holidays)
7 a.m. to 6 p.m. CT
Equity account balances and transactions “Stock Administration” Morgan Stanley
Service representatives available: Monday-Friday (excluding holidays)
7 a.m. to 7 p.m. CT
Reporting a death “Report a Death” Aon Hewitt
Service representatives available: Monday-Friday (excluding holidays)
8 a.m. to 8 p.m. CT

 




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